Uccx Script Sample

The Issues. You will need to create a new application to be used for the inbound http trigger and associate the web_contact script to the application. This will allow a caller to enter an account number and retrieve a balance from the database to be played back via the script. Subject: [cisco-voip] UCCX Script Repository Suggestions Hi All, As you may be aware, we publish a UCCX script repository on cisco. The system scripts as of Cisco Unity Express are angelartpainting. You use the script managing the call to present the layout. For example, if you wanted to prioritize or redirect calls from a high profile customer, you could capture the calling number and perform a different call treatment for the high profile customer than you would for the typical caller. After a short review of Unified CCX architecture, basic administration and the Script Editor, the course begins with a discussion of new and changed features in UCCX 9. To really drive them happy, play both the. The call redirect step in the Cisco callback script doesn't require any licensing. Advanced Contact Center Express Scripting Labs v9. This video shows how to generate a configuration report for UCCX, including all details of AEF scripts, with icons and descriptions for each step. On this page, configure the dialed number (3100 in this example), check a check box Enable Post Call Survey for Incoming Calls, and then specify the number for a call transfer to the survey script (3110). Cisco DevNet: APIs, SDKs, Sandbox, and Community for Cisco. OP, it sucks trying to figure it out at first, but once you get it it's a great little script. Troubleshooting JDBC. The Getting Started Guide- Intro to the Script Editor application and basics of UCCX programming. Creating UCCX Call Control Group (CTI Ports in CUCM). Appending a current date from a variable to a filename. Subject: [cisco-voip] UCCX Script Repository Suggestions Hi All, As you may be aware, we publish a UCCX script repository on cisco. A new free UCCX wallboard is born. in this you can directly call the service as below is the example of configuration. Add a new HTTP trigger with the path of /webRequest. This is a introduction to UCCX scripting and Auto attendants Sample Integrations are Informacast, Spok. Add Script to Application. pdf), Text File (. Example Scripts • ExampleUnifiedWIMWebCollaborationScripts,page1 • ExampleUnifiedWIME-mailScripts,page7 • UniversalQueueScripts,page11. CVP Scripting Review and Development. Turn diagrams into AEFS automatically with best practices automatically applied!. {uccx scripting: holiday check via XML} Posted on April 27, 2014 | 25 Comments There are numerous Holiday check scripts out there for CCX; I saw one yesterday that comes with some scripts Cisco provides for free (or used to anyhow) and thought I'd write this post with a script that is quite the dichotomy from that particular script. This is the most complet guide Scripting and Development Series: Volume 1 to 3, 7. Will the references to the "message" queue and the "callback" queue for UCCX 7. Log in to the Cisco Unified CCX Editor. I wanted to see if anyone had a sample script I would be able to look at. com, angelartpainting. The file format should be. We offer a wide range of new and used vehicles! Everything from a small car to a large people carrier!. Josh Subject: RE: UCCX Get XML Document Data Replied by: Steven Pawlak on 22-09-2010 03:53:37 PM Your XPath is totally wrong. Ready-to-use scripts are provided here as demonstrations. At least for me I know that I have a tendency to freeze up when people ask me questions. Re: can we create a UCCX script to modify the variables in other UCCX script ? Aabdalgani Jan 27, 2018 11:16 AM ( in response to Mandeep ) do you have external data base? you can save a value there, and instead of routing the call based on a fixed number, modify the script to route the call based on this value. Appending a current date from a variable to a filename. When you create a UCCX script you have functions for time of day and day of week, but there is no function for holidays. The "Killer UCCX Contact Center Script" After your first 100 or so Contact Center Scripts, you begin to wonder if it would be possible to generate a "killer script"! No matter how many hours you sit with clients and do your very best to extract their call handling requirements, it just never seem. I tried searching online everywhere. 6 and UCCX 8. On to the good stuff, a description of this free to use Cisco call center wallboard. " Or alternatively:. The created Variable is now on the GUI and you can upload a WAV file. As soon as the agent takes the call, the Caller Name and Caller Number are presented on the phone. Student 1 and Student 2: using the two diagrams below, you are going to re-organize the real-estate on the UCCX Script Editor so that it is a little more advantageous to scripting. This is the component in UCCX where the call is placed from. Your continued participation in this telephone survey serves as express consent to be monitored or recorded. Save Time by Building Phone Greeting Scripts. Fair warning, this is one of those your-mileage-may-vary entries, definitely do not take my notes as gospel because I promise *I* won't be the one restoring your UCCX server from backup. The system scripts as of Cisco Unity Express are angelartpainting. Cisco provides a tool called CET (Configuration Editing Tool?) to edit those configurations. I want to the customer to record their name and leave a return phone number and the get a return call from an agent within a specified period of time. Introduction In this post we will create a basic IVR application on Cisco UCCX 11. 5 hours / 275 minutes ]. I tried searching online everywhere. com which has a collection of sample UCCX scripts (and design documents) for use. The following is an example on how to use XML to control script behavior. The UCCX Editor was also changed to use hostnames, resulting in the odd situation where you can authenticate against the UCCX server by IP address, but browsing the script repository or using reactive debugging doesn't work. Cisco UCCX script checking for agents available before queue A coworker asked for guidance in UCCX scripting. Guide the recruiter to the conclusion that you are the best candidate for the cisco job. UCCX relies heavily on CallManager. Cisco UC Power unleashed! These custom scripts for Cisco CME, UC5x0, CUCM and CUE greatly expand the features of the base product. There are minor failover behavioral differences of Finesse server with UCCE versus UCCX. aef) in Cisco UCCX. Does anyone have an example of a script that uses Position in Queue for UCCX. 162 Updated 7/8/2008 Sample Telephone Script for the CAHPS® Health Plan Survey The following instructions pertain to the 4. The names of the hosts that need to be configured are listed in the array farm_hosts. -20171004 1838-1. This chapter discusses some of Cisco Unified Customer Voice Portal's well-defined and commonly referenced functional deployment models. The links below are for the current 9. x and before), you may find the CET tool on UCCX server C:\program files\wfavvid\cet. How to configure basic scripts in UCCX 11. Call Center Conversation Script Posted on July 20, 2019 | No Comments on Call Center Conversation Script A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. aef build IVR auto attendant UCCX script application and trigger. About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. You can create an IVR script in Cisco Unified CCX Editor. If you've driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you've interacted with Pega. Subject: [cisco-voip] Implement UCCX Geographic Inbound Call Routing using callers area code Hi all, I have a customer requirement, when a call is placed into the call center, the script needs to query an xml file using Xpath (they do not want to do a database lookup at this time) to determine what CSQ to place the call in. x provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. On most small business systems, the greeting and primary menu should be part of the same script and recording. A new utility Oracle Web Services Callout Utility (OJVMWCU) which accepts. Get more Message on Hold Sample Scripts. Bear in mind, this sample emcee script template below is only a guide. Sample #1 Business Greeting with menu. Select a person to record the script who has a friendly voice, can speak without stuttering or hesitating and can pronounce and annunciate each word and name clearly. You will need to create a new application to be used for the inbound http trigger and associate the web_contact script to the application. I tried searching online everywhere. At least for me I know that I have a tendency to freeze up when people ask me questions. A Script for Incrementing the Current Date 5-34 A Script Example Showing Timeout or Retry Logic 5-35 CHAPTER 6 The Basic Cisco Unified CCX Script 6-1 The Example Cisco Unified CCX Basic Script Template 6-2 The Start Step (Creating a Script) 6-2 Script Variables for icd. Customers wish to change or create promotional prompts on the fly. The names of the hosts that need to be configured are listed in the array farm_hosts. The port group should be set to the numeric ID of the UCCX Telephony Call Control Group you want to use. "Get Data From XML" can read data from 3 kind of sources (files, stream and url) in 2 modes (user can define files and urls at static mode or in a dynamic way). The script editor asks for a call control group ID. For this reason the HolidayCheck script is a great learning tool. Better yet, tell them how many folks are in queue ahead of them. Our application will play out the greeting to the caller and allow him to enter the extension number or wait for being transferred to the operator. x provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. We've taken the callback scripts from the UCCX Script Repository sample pack and included it as part of a larger application. There are minor failover behavioral differences of Finesse server with UCCE versus UCCX. Reaching to web servies on the web gives scripts data power. > > On Tue, Feb 17, 2015 at 12:44 AM, Nathan Reeves > wrote: > > > We've taken the callback scripts from the UCCX Script Repository sample > > pack and included it as part of a larger. The scripting documentation for UCCX is organized into 3 separate documents. Use Text-to-speech. com Subject: Re: [OSL | CCIE_Voice] UCCX/IVR Script. The general link for all supported version is to here. m4a must be converted to proper. When you create a UCCX script you have functions for time of day and day of week, but there is no function for holidays. com Hi all, How can I angelartpainting. JDBC Connections. Create Trigger —-Reactive Debugging. 0(1) Contents Call Redirect Step 2-62 Call Unhold Step 2-66 Get Call Contact Info Step 2-67 Get Enterprise Call Info Step 2-69. Cicso have a UCCX 7. Administrators can create an auto-attendant script file by using either of the following methods: This site uses cookies. Scripts & Forms ·· Have agents record structured information about interactions with clients in real-time from a call's start. Your customizable and curated collection of the best in trusted news plus coverage of sports, entertainment, money, weather, travel, health and lifestyle, combined with Outlook/Hotmail, Facebook. There are 6 queues (4 english and 2 french) and the calls are delivered direct to the queues (i. Agent Greeting and Whisper Announcement Feature Guide for Cisco Unified Contact Center EnterpriseRelease 8. Hi all, Samples are provided in CUCCX as examples : aa. This is what made it attractive to us. I have to write a script for a 10 person call center - Cisco UCCX 9. Description. Send text to a professional recording studio. Can someone direct me to where I can find a return call script that I can use for UCCX. 5 hours / 275 minutes ]. This updated connector increases the number of KPIs / metrics and it also introduces some new experimental features. Cisco Unified Contact Center Express (UCCX) Easy to deploy and use, Cisco Unified Contact Centre Express delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. For sales, press 1. aef , ouboundVoiceBrowser. I'm still learning my way around UCCX but I'm getting there, I can program basic scripts and troubleshoot basic issues. There are no alerts for EEM available in the Alertinbox even the script and its steps are marked as alert relevant in SAP Solution Manager Configuration workcenter -> Technical Monitoring -> End User Experience Monitoring -> step 'Alerting'. So, you're not associating Call Variable Layouts with UCCX Teams, nor Finesse Desktop layouts. (UCCX v10. Open all UCCX scripts. The general link for all supported version is to here. Reader Tip This guide uses the example script and prompts from a zip file that is included with the document. Scripts & Forms ·· Have agents record structured information about interactions with clients in real-time from a call's start. 3 - Uncompressed - PPS (Packets Per Second) 33/50 - Payload Bytes 240/160 - Sample Size ms 30/20. UCCX script and prompt modifications. Now here comes the "chick-and-egg" question. I want to the customer to record their name and leave a return phone number and the get a return call from an agent within a specified period of time. UCCX creates the CTI Ports for this group in UCM automatically. This video shows how to generate a configuration report for UCCX, including all details of AEF scripts, with icons and descriptions for each step. Loading Unsubscribe from wmx99? 10:46 - Review previous UCCX apps from other video + test call. The fastest and easiest way to program and record the automated attendant feature of your phone system is to write a script on a word processing program. Getting the Caller Name through Scripting with UCCX. I wanted to see if anyone had a sample script I would be able to look at. 5 or 11, right? ANSWER As long as there aren't custom Java dependencies it will open in the newer versions of the editor. It contains text that does not have to be in accordance of the situation at hand. Many different codecs available, three you should know for sure: G. x provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Guide the recruiter to the conclusion that you are the best candidate for the collaboration engineer job. Advanced Scripting with Sessions About session management inside UCCX scripts. The UCCX Editor was also changed to use hostnames, resulting in the odd situation where you can authenticate against the UCCX server by IP address, but browsing the script repository or using reactive debugging doesn't work. If there is a match, it will check the "tag" to the right of the date, for example Holiday or Halfday. CVP Scripting Review and Development. The system scripts as of Cisco Unity Express are angelartpainting. When an agent is presented a call by this script after this Set Enterprise Call Info step, the agent will see the Call Variable Layout named ITS Layout. (Compare this to UCCX where a trigger is defined, based on its CTI RP, which has a script statically assigned to it). The question. 711 - 64Kbps - MOS 4. Select a person to record the script who has a friendly voice, can speak without stuttering or hesitating and can pronounce and annunciate each word and name clearly. For this reason the HolidayCheck script is a great learning tool. Description. The names of the hosts that need to be configured are listed in the array farm_hosts. Cisco Unity Express has a script editor which allows the creation of custom scripts. For sales, press 1. See here for an example of how to install and run scripts in UCCX. aef build IVR auto attendant UCCX script application and trigger. aef , ouboundVoiceBrowser. 4 (13)T the service is embedded and does not need to be defined the path in flash and etc. The word docs included with scripts are handy too. ICM then determines which script to execute, based on the call type schedule. When writing call control scripts for Contact Centers (ShoreTel ECC, CISCO UCCX) do you really have to start over each time? Are there really that many differences between contact center applications? Well, yes and no! As we continue the search for the killer script, that "holy grail" of scripts. aef) script format that can be loaded directly into your Cisco UCCE Script Editor, along with both voice and DTMF grammars that can be uploaded to your UCCX. Wedding Emcee Sample Script. Review the benefits of registration and find the level that is most appropriate for you. Turn diagrams into AEFS automatically with best practices automatically applied!. wav files? Absolutely! We have these for all versions of UCCX/IPIVR, including version 10. For details, please review the list of newly added metrics below. Two VMs can be integrated to create a fault tolerant cluster. Adding/building a new device Associating an extension with the device Associate an agent (user) with the device Register the new Device in IPCC Create a prompt folder Add wav files to the prompt. Google Apps Script can interact with APIs from all over the web. 000kHz, 8 Bit, Mono 7 kb/sec. The links below are for the current 9. Bear in mind, this sample emcee script template below is only a guide. we need to go through following steps. UCCX9 Working with XML Document Create document value that was uploaded to uccx in first step. Does anyone have an example of a script that uses Position in Queue for UCCX. 2017 CCTechSummit 7 CCX Solutions Troubleshooting - Free download as Powerpoint Presentation (. I have 2 sample UCCX scripts from which to work. Working with the UCCX Script Editor. UCCX only accepts certain type of. com CC: [email protected] The video walks throughout the details of this script and provides, we hope, some useful instruction. wav file is getting overwritten. The IVR will communicate with a Microsoft SQL Server. Many different codecs available, three you should know for sure: G. The system scripts as of Cisco Unity Express are angelartpainting. aef 6-3 The Accept Step 6-5 The Play Prompt Step 6-6. Cisco Unity Express Auto Attendant Scripts Editor The basic Cisco Unity Express product ships with a voicemail piece and a basic auto attendant. ICMS script. This course, Deploying Cisco Unified Contact Center Express (UCCX) v6. > > On Tue, Feb 17, 2015 at 12:44 AM, Nathan Reeves > wrote: > > > We've taken the callback scripts from the UCCX Script Repository sample > > pack and included it as part of a larger. While the sample script is based on the Adult Commercial Questionnaire, it can be adapted as needed. Loading Unsubscribe from wmx99? 10:46 - Review previous UCCX apps from other video + test call. I would imagine that having a script like this to go off of would really help provide better service. UCCX 9 Script wait time` Is there a way in UCCX to let callers know that if the estimated wait time is more than 5 minutes or less than 5 minutes to prompt? I'm being asked that the caller only be told if their place in queue is less than 5 or more than 5 minutes; not exact. • Saving and uploading valid scripts to the repository • Performing the debug process to test a script • Troubleshooting an application and script using trace files Lab: UCCX Initialization and Configuration Lab: UCCX Disaster Recovery. There are a few and very distinct differences between choosing Resource Groups and Resource Skills in Cisco Unified Contact Center Express 8. The Cisco Unified CCX Edition Script Web Repository. The port group should be set to the numeric ID of the UCCX Telephony Call Control Group you want to use. They want to offer the ability for callers to hit 0 while in the 'queued' branch and be redirected to an operator or voicemail. UCCX Overview. For example, if you wanted to prioritize or redirect calls from a high profile customer, you could capture the calling number and perform a different call treatment for the high profile customer than you would for the typical caller. The scenario is the calling party calls extension 3333 Receive a message that. The scenario is the calling party calls extension 3333 Receive a message that. wav audio files with attributes of CCIT U-Law, Sample Size: 8bit and Sample Rate: 8KHz However iphone's Voice Memo app generates audios on. Reports can be scripted and generated nightly. What is Voicemail Manager. The outbound dialer requires Premium licenses or possibly outbound licenses. I presume that scripts created in version before UCCX 8. Thanks for dropping by The Voice Initiate! ccx scripting, cisco uccx, crs editor, crs scripting, java script, uccx Maxwell on Cisco 3850 switch sample. I can tell you, that I have tested this extensively and gotten it to work with no issues in multiple production environments. aef with the BaseLineMessagingCallback. 0 version of the CAHPS Health Plan Survey. Subject: [cisco-voip] Implement UCCX Geographic Inbound Call Routing using callers area code Hi all, I have a customer requirement, when a call is placed into the call center, the script needs to query an xml file using Xpath (they do not want to do a database lookup at this time) to determine what CSQ to place the call in. 5 - Home Lab Edition wmx99. Review the benefits of registration and find the level that is most appropriate for you. The audio files are to be placed in en-US\MeetMe\ This solution is designed on CUCM 8. I will go ahead and create short recording script to demonstrate how to record a holiday greeting. Adding/building a new device Associating an extension with the device Associate an agent (user) with the device Register the new Device in IPCC Create a prompt folder Add wav files to the prompt. For example - Christmas, New Year, Independence day including some festivals celebrated in the country/state. You can create an IVR script in Cisco Unified CCX Editor. No RedHat or MacOS support either. com, angelartpainting. The names of the hosts that need to be configured are listed in the array farm_hosts. Restart the Cisco Unified CCX Editor if you were logged in to it during the preceding steps. If an administrator tries to sign in to the Finesse administrator console (or diagnostic portal) with the wrong password five times in a row, Finesse blocks access to that user account for a period up to 30 minutes. Adding/building a new device Associating an extension with the device Associate an agent (user) with the device Register the new Device in IPCC Create a prompt folder Add wav files to the prompt. Step 10:- Dial the Trigger and once the call ends, check if you have received the email. Will the references to the "message" queue and the "callback" queue for UCCX 7. aef , ouboundVoiceBrowser. Click the icon to create a new expanded variable and complete the Name, Type and Description Field. 10 Sample Call Center Greeting Scripts. Next we provision our first application to build familiarity with call control groups, dialog groups, applications, triggers, prompt management, and the script editor. com which has a collection of sample UCCX scripts (and design documents) for use. There is also going to be an issue with those namespaces too. This does have some advantages for us now as we can run custom reports using this connection as well as getting information for the wallboards. 5- Call comes in and hits START Node of Script. It is good practice to use a dedicated folder to store the various prompts for each individual script. These are all. The tool is supposed to be used by Cisco TAC only. On this page, configure the dialed number (3100 in this example), check a check box Enable Post Call Survey for Incoming Calls, and then specify the number for a call transfer to the survey script (3110). Here is a guide on how to access your messages, upload or remove greetings, and more. The file format should be. A new free UCCX wallboard is born. The attachment below contains an example of the Get Digits implementation, as described above in (*. A uccx script can decide if today is a holiday bas. A shoutout to WIKLUNDS who gave me the foundation for this. UCCX relies heavily on CallManager. Loading Unsubscribe from wmx99? 10:46 - Review previous UCCX apps from other video + test call. This video series will show you the concepts, design aspects, and how to deploy a Cisco Unified CCX solution working with Cisco Unified CM for many of the availability features shown in the topics outlined below. Contact Center Express (CCX) Authenticate Users with CRS Script. Reader Tip This guide uses the example script and prompts from a zip file that is included with the document. 0(2)SU2 to 10. It is clunky and long but functional. If the script is older than version 8. Symptom: When calls come in to our phones after passing through the UCCX script, the call is presented with the DN of the hunt group DN that is used to distribute calls. Installing Cisco UCCX is very straightforward to accomplish. " Or alternatively:. The scenario is the calling party calls extension 3333 Receive a message that. Create a New Account. I have 2 sample UCCX scripts from which to work. The BA variable names assigned are the proper case since case matters. Note that no https can be used with this feature. Getting started with UCCX application. Customers can integrate UCCX into existing applications, build reporting applications, or even customize the customer experience with scripting. Instead of managing a duplicated set of users, it makes sense for UCCX to "import" users from CallManager and make them call center agents, supervisors, administrators, etc. Cisco DevNet: APIs, SDKs, Sandbox, and Community for Cisco. com, angelartpainting. See here for an example of how to install and run scripts in UCCX. If you are testing a connection to WebLogic, check the WebLogic Server log. wav files? Absolutely! We have these for all versions of UCCX/IPIVR, including version 10. Build multiple wrap-up forms, guiding scripts, and provide agents with the proper form and script using a call type or information stored in one of the call variables. Advanced Scripting with Sessions About session management inside UCCX scripts. The scripts below were created with the UCCx 9 script editor so you may need to save them down to your current version, or recreate them. This course Cisco UCCX Training is Deploying Cisco Unified Contact Center Express (UCCX) v12. Reader Tip This guide uses the example script and prompts from a zip file that is included with the document. Getting started with UCCX application. Your customizable and curated collection of the best in trusted news plus coverage of sports, entertainment, money, weather, travel, health and lifestyle, combined with Outlook/Hotmail, Facebook. From UCCX's perspective, it runs whatever script we give it, so we can call an exe, ps1 etc. Reader Tip This guide uses the example script and prompts from a zip file that is included with the document. Better yet, tell them how many folks are in queue ahead of them. There are 6 queues (4 english and 2 french) and the calls are delivered direct to the queues (i. Reference the below image. • Saving and uploading valid scripts to the repository • Performing the debug process to test a script • Troubleshooting an application and script using trace files Lab: UCCX Initialization and Configuration Lab: UCCX Disaster Recovery. com which has a collection of sample UCCX scripts (and design documents) for use. I'm still learning my way around UCCX but I'm getting there, I can program basic scripts and troubleshoot basic issues. Scripts & Forms ·· Have agents record structured information about interactions with clients in real-time from a call's start. See here for an example of how to install and run scripts in UCCX. Restart the Cisco Unified CCX Editor if you were logged in to it during the preceding steps. If I was working for customer service I'd probably be making a note of some of these responses that customers may have. aef) script format that can be loaded directly into your Cisco UCCE Script Editor, along with both voice and DTMF grammars that can be uploaded to your UCCX. The file format should be. This guide shows how to work with different types of APIs in your scripts. Add a new HTTP trigger with the path of /webRequest. If there is a match, it will check the "tag" to the right of the date, for example Holiday or Halfday. For Windows-based UCCX (7. Josh Subject: RE: UCCX Get XML Document Data Replied by: Steven Pawlak on 22-09-2010 03:53:37 PM Your XPath is totally wrong. Goal: Answer customers inquiry in a timely manner. Choose relevant AEF file. 5 - Home Lab Edition wmx99. 5- Call comes in and hits START Node of Script. This version includes tabs for: Generic prompts (commonly used) Specialty prompts (ones you might not think of). There are several methods that one can leverage to allow one Contact Center Express (UCCX) CRS script to control another script or pass data to another script. Join GitHub today. Sample #1 Business Greeting with menu. The script editor asks for a call control group ID. I happen to prefer using XML document types. Is your auto attendant clear and easy to understand? Here are 10 sample greeting scripts to make a good first impression on the phone. When a parameter is ticked, it will be passed to the CCX GUI. See here for an example of how to install and run scripts in UCCX. Cisco Finesse Gadgets Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE) Increase functionality for agents and improve inter-team collaboration with our gadgets for Cisco Finesse. I am going to configure UCCX and CUCM for simple Auto Attendant using inbuilt script (aa. Click Update. There are no alerts for EEM available in the Alertinbox even the script and its steps are marked as alert relevant in SAP Solution Manager Configuration workcenter -> Technical Monitoring -> End User Experience Monitoring -> step 'Alerting'. Save aef to UCCX Server (If mapped or save to HDD and upload) — Create Application. Sample IOH300 Script - Up to 300 words. Many customers find the standard auto attendant too limited. Administrators can create an auto-attendant script file by using either of the following methods: This site uses cookies. Add Script to Application. (Compare this to UCCX where a trigger is defined, based on its CTI RP, which has a script statically assigned to it). Select the script and click SurveyID, QuestionnaireRepeat, SCServer, Comment MaxLenSCUser,SCPassword and SCTimeout and don't forget to Update. After a short review of Unified CCX architecture, basic administration and the Script Editor, the course begins with a discussion of new and changed features in UCCX. Sample queuing Script. 0(1) Contents Call Redirect Step 2-62 Call Unhold Step 2-66 Get Call Contact Info Step 2-67 Get Enterprise Call Info Step 2-69. This is a introduction to UCCX scripting and Auto attendants Sample Integrations are Informacast, Spok.